Travel Store at 138 North Burdick Street, Fayetteville, New York.

My family recently booked a trip through the owner of The Travel Store. Our biggest surprise was the way that we were treated by the owner. We inquired about specific details that would effect our trip, and her reactions were odd. When speaking in person she was rude, and emails were patronizing. This was not what we expected from a professional business owner. She, no doubt, has a different perspective and is welcome to it. Her feelings, however, do not change facts. She missed out on a crucial discount for my family and was disrespectful on most occasions. How is that service?